Terms and Conditions

Terms and conditions for attending as a student of the Ascot Value Tennis Academy

In order to be a student at the Ascot Vale Tennis Academy (AVTA), I hereby agree to the following terms and

conditions:

1. Assumption of Risks: I acknowledge that participating in tennis lessons and competitions presents certain

inherent risks and hazards. I voluntarily assume all risks associated with participating as a student of the

AVTA, including but not limited to falls, illness, property damage and any other injuries.

2. Release from Liability: I hereby release, waive, and discharge AVTA, its employees, officers, coaches,

managers, club officials, directors, volunteers and agents from any and all liability, claims, demands, actions,

and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that

may be sustained by me in respect of my participation as a student of AVTA.

3. No Liability for Accidents: I understand and agree that AVTA assumes no responsibility or liability

whatsoever for accidents, injuries or damages that may occur during my participation as a student of AVTA. I

acknowledge that my participation as a student of AVTA is entirely at my own risk.

4. Medical Condition: I certify that I am physically fit and capable of participating as a student of AVTA. I agree

to disclose any medical conditions or limitations that may affect my ability to safely participate.

5. Billing: I warrant that all credit card and bank account details I provide to AVTA are true, correct and

complete. I acknowledge that any charges incurred by me during my participation as a student or the parent

or guardian of a student with AVTA will be deducted from my elected credit card or bank account. I certify

that I will pay all charges incurred by me at the prices notified to me by AVTC from time to time, including any

applicable taxes or transaction fees.

6. Cancellation or rescheduling of private lessons: I acknowledge that if I cancel or reschedule a private

lesson within 12 hours before the scheduled lesson time, any refund is at the discretion of AVTA.

7. Photography and Media: I consent to the use of any photographs, videos or other media taken by AVTA or

its representatives during my participation as student with AVTA, to be used for promotional or educational

purposes by AVTA.

8. Behaviour of participants: I acknowledge that all participants, including children, are expected to act

appropriately, with respect and in a safe manner at all times during their participation as students of AVTA

and I will comply with this and ensure any of my children who are under 18 and are students of AVTA, will

also comply with this. This includes, but is not limited to:

a. Respectful Conduct: Treating other participants, coaches, and staff with kindness and respect.

b. Safe Behaviour: Adhering to all safety rules and guidelines provided by AVTA to prevent accidents

and injuries.

c. Appropriate Actions: Refraining from any disruptive, aggressive or inappropriate behaviours that

could harm themselves or others.

d. Parental Responsibility: For participants under 18 years of age, parents or legal guardians are

responsible for ensuring that their children understand and comply with these behaviour

expectations. Failure to adhere to these guidelines may result in the participant being asked to leave

as a student of AVTA without a refund.

9. Parent/Guardian Consent: For participants under 18 years of age, a parent or legal guardian must sign this

waiver on their behalf. By signing below, the parent or legal guardian acknowledges and agrees to the terms

outlined herein.

, I acknowledge that I have read, understand and voluntarily agree to the terms and

conditions of participating as a student of AVTA.

• Encourage your child even if they lose a point/match.
• Be the parent and let the coaches do the coaching.
• Remember that sport is supposed to be fun for your child.
• Players improve at different speeds, try to avoid comparing your child to other children.
• Parents are asked to not come onto the tennis court during group lessons. It will be up to the discretion of the coach during private lessons.

1. Notification Requirements:

To be eligible for a make-up token, you must provide at least 12 hours’ notice prior to the class you were due to attend.
Absences must be reported through the mobile app or customer portal only. Notifications via phone, text or email will not be accepted. This ensures accurate tracking and fairness to all families.

2. Issuance of Make-Up Tokens:

If the required notice is provided and you have not exceeded your allocation of 2 make-up classes per term, you will receive a make-up token.
Make-up tokens are issued after the missed class and will expire at the end of the current term.
 Make-up tokens will not be issued if you arrive or notify absence after the class has already commenced or is part-way through. 
If a class is interrupted due to weather and more than half of the session has been completed, a make-up token will not be issued.

3.Booking Make-Up Classes:

Make-up tokens can be used to book classes via the customer portal or mobile app only.
 We do not accept make-up bookings via phone, text or email.
 Make-up classes can be booked up to 7 days in advance and are subject to availability.
When a student notifies an absence, the vacated spot will be made available to other players for make-up bookings.

4. Eligibility and Level Restrictions:

Make-up classes must be booked at the same level as your current class.
If your child moves up a level during the term, their token eligibility will transfer to the new level.

5. Current Client Requirement:

Make-up tokens are offered to current active clients only.
If you are no longer enrolled in a term program, you will not be able to use any remaining tokens — even if they are still valid.

6. Non-Transferable and No Cash Value:

Make-up tokens cannot be transferred, exchanged for cash, or used for other programs such as private lessons or holiday camps.

7. General Provisions:

All make-up classes and tokens are strictly subject to availability.
The Ascot Vale Tennis Academy reserves the right to amend these terms and conditions at any time without prior notice.

By using the make-up class service, you agree to abide by the above terms.